Agency Performance Leader

3 days ago


Tampa, Florida, United States Safepoint MGA, LLC Full time
About the Opportunity

Safepoint MGA, LLC is seeking a talented Agency Performance Leader to lead our Property & Casualty team in Tampa, FL. This is an exciting opportunity to join a dynamic team and contribute to the success of our organization.

The estimated salary for this role is $65,000 - $85,000 per year, depending on experience.

Key Responsibilities
  1. Lead and develop a high-performing team of customer service representatives to deliver exceptional customer service.
  2. Develop and implement strategic plans to improve team performance and achieve business objectives.
  3. Mentor team members to build their skills and expertise.
  4. Collaborate with cross-functional teams to drive business results.
Requirements
  • 4-5 years of experience as a Supervisor in a call center environment.
  • Strong leadership and communication skills.
  • Ability to analyze data and make informed decisions.
  • Experience with CRM and policy administration systems.


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