Executive Operations Leader
6 days ago
Urbanex Pest Control: A Leader in Pest Management
We are seeking an experienced Executive Operations Leader to join our team at Urbanex Pest Control. As a key member of our management team, you will play a vital role in driving business growth and excellence.
About the Role
The Executive Operations Leader is responsible for leading our service department, driving revenue growth, and ensuring exceptional customer satisfaction. You will oversee daily operations, manage a team of technicians, and work closely with our Regional Manager to achieve our company's mission of providing peace of mind to every customer.
Key Responsibilities
- Lead and develop a high-performing team of technicians
- Oversee the execution of daily training meetings and inspections to ensure high standards
- Personally train and work with technicians to improve customer service and up-sell skills
- Ensure timely and accurate staffing and job pool reports
- Conduct regular follow-up visits and quality control checks to exceed customer expectations
- Maintain knowledge of legal requirements and government reporting regulations
- Build a culture of purpose and drive engagement among team members
Requirements
- Certified Operator License (General Pest and WDO) Required - Lawn Care Certification a Plus
- Proven operations experience in a high-growth environment
- Excellent communication, presentation, and negotiation skills
- Ability to influence all levels of the organization
Benefits
- Initial salary range between $57,000-$67,000 plus performance bonus based on experience
- Additional bonus paid to candidates with a Certified Operator License
- Health, vision, and dental insurance
- Annual reviews and merit-based raises
- Paid vacation, holiday, and special day off opportunities
- Relocation assistance when applicable
Join Our Team
We offer a dynamic and supportive work environment, a competitive salary and benefits package, and opportunities for professional growth and development. If you are a motivated and results-driven leader who is passionate about delivering exceptional customer service, we encourage you to apply.
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