Software Implementation Specialist

6 days ago

Owings Mills, Maryland, United States LHH Full time

Job Title: Software Implementation Specialist

Position Type: Full-Time, In-office

Industry: Software/Technology

Location: Owings Mills

Overview:

We are seeking a highly motivated and skilled individual to enhance our software technology infrastructure by identifying areas for improvement and implementing innovative solutions. The ideal candidate will play a crucial role in optimizing software usage and providing effective training to team members.

Responsibilities:

  • Technology Enhancement: Analyze current technology applications to identify areas for improvement and increased efficiency.
  • Stay abreast of professional service industry technology trends and modern technology applications to implement innovative solutions within the firm.
  • User Training: Evaluate the utilization of various applications within the organization.
  • Develop strategies to optimize software usage and provide hands-on training to team members.
  • Introduce and integrate modern technologies, ensuring a smooth transition for all users.
  • Software Proficiency: Utilize advanced features of applications such as Paycom, Microsoft Office 365, Engagement, FX Tax, Practice Management, Excel, Access, and other Microsoft tools to their maximum potential.
  • Problem Resolution: Address technology-related issues by providing comprehensive solutions and troubleshooting.
  • Demonstrate a proactive approach to problem-solving, fostering a culture of continuous improvement.
  • Collaboration: Collaborate with team members to understand their daily practices and challenges and how we can use technology to address them.
  • Regularly engage with end-users to ensure their needs are met and exceeded.
  • Communication: Possess excellent soft skills for effective training and communication.
  • Act as a liaison between end-users and IT, ensuring a clear understanding of user requirements.
  • Cyber Risk Management: Stay informed about cybersecurity risks and implement measures to mitigate potential threats.
  • Contribute to the development and enforcement of cybersecurity policies.

Qualifications:

  • Proven experience in software implementation or a related field.
  • Strong proficiency in Excel, Access, and Microsoft applications.
  • Excellent problem-solving skills with a curious and proactive mindset.
  • Effective communication skills with the ability to translate technical concepts to non-technical users.
  • Great project management skills.
  • Familiar with software applications such as Paycom, Engagement, FX Tax, and Practice Management is a plus.
  • Previous experience in a help desk or support role is a plus.
  • Previous experience in accounting or financial services is a plus.

How to Apply:

If you are a dynamic individual with a passion for improving technology systems and empowering users, please submit your resume and a cover letter detailing your relevant experience and skills to [provide email or application link]. We look forward to welcoming a new member to our innovative team.

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