Front Desk Manager Luxury Health Club

2 days ago


Walnut Creek, California, United States Forma Gym Full time
Front Desk Manager Opportunity at Forma Gym

Forma Gym is seeking a professional with exceptional hospitality and service skills to fill the role of Front Desk Manager. This position will be based in Walnut Creek and will be a key member of our team of fitness professionals.

Key Responsibilities:
  • Hire, develop, and maintain a team that provides a welcoming and friendly environment for our members and guests.
  • Live and breathe Forma's core values and lead by example, developing the future leaders of Forma Gym.
  • Ensure comprehensive knowledge of all departments and communicate exceptional customer service and hospitality standards.
  • Meet with team members regularly to train and develop them, manage schedules, and ensure coverage when needed.
  • Engage in community outreach and participate in community events, maintaining a clean and safe environment for team and members.
  • Work closely with the sales team to increase new member sign-ups and demonstrate high-level multi-tasking in a high-volume environment.
  • Hold others and yourself accountable during day-to-day tasks, greeting and assisting members, and overseeing cashier operations.
  • Manage cafe inventory, procedures, and quality assurance, and assist with special events.
Requirements:
  • Minimum of three years of customer service experience.
  • Valid CPR certification.
  • Excellent communication skills, positive energy, and time management skills.
  • Availability to work full-time.

Forma Gym offers a range of benefits, including complimentary club membership, discounted membership for family members, free on-site child care, and discounts on services and products.


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