Executive Account Management Leader

4 days ago

Austin, Texas, United States ZipRecruiter Full time
Unlock a High-Growth Career at ZipRecruiter

We are seeking an accomplished Executive Account Management Leader to spearhead our Enterprise Account Management team. If you have a proven track record of leading high-performing teams and driving revenue growth, this is an exceptional opportunity for you.

About the Role:

As an Executive Account Management Leader, you will be responsible for managing a team of seasoned account managers who own the customer lifecycle. Your primary objective will be to ensure a seamless customer journey, hit quarterly goals, and provide weekly reporting and forecasts.

Key Responsibilities:

  • Lead and coach the Enterprise Account Management (EAM) team to achieve outstanding results
  • Work closely with the EAM team to develop strategies that drive revenue growth and customer satisfaction
  • Manage a team that owns the customer lifecycle and ensures a seamless customer experience
  • Provide regular reporting and forecasts to upper management
  • Conduct coaching sessions with team members to foster positive change and retain top performers
  • Establish and document processes to improve customer satisfaction, client retention, and revenue growth
  • Collaborate with multiple internal teams to implement new policies and procedures
  • Develop and execute sales business rules, practices, and policies with consistency throughout the team
  • Partner with upper management to identify, organize, and deliver training regimens for new hires and ongoing training
  • Manage change, course correct, and respond to business problems
  • Inspire, mentor, and grow members of the EAM team
  • Travel Requirement: 50%

Requirements:

  • 5+ years of Account Management experience, managing large clients
  • 5+ years of Sales Management experience
  • Demonstrated experience in forecasting revenue
  • Proven track record as a thought leader and subject matter expert
  • Experience using Salesforce.com
  • Proven history of leading an AM team to overachieve quota in a fast-paced environment
  • Excellent communication, organizational, and time management skills
  • A professional with a high level of integrity who can represent the company in a professional manner
  • Detail-oriented, organized, and expert in time management
  • Experience selling Recruitment Advertising and/or familiarity with performance-based advertising products
  • Knowledge of Google Suite

What We Offer:

  • A dynamic work environment where work-life balance is valued
  • Opportunities for advancement and career growth
  • A very competitive salary ($120,000 - $180,000 per year)
  • A generous bonus plan
  • An employer-matched 401(k) plan
  • A comprehensive benefits package
  • An attractive paid time off policy - Open/Flexible vacation policy

ZipRecruiter is proud to be an equal opportunity employer and provides equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or genetics.

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