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Customer Experience Coordinator

2 months ago

Charlotte, North Carolina, United States TJ Maxx Full time
Job Summary

We are seeking a highly motivated and customer-focused Customer Experience Coordinator to join our team at TJ Maxx. As a key member of our front-of-store team, you will be responsible for promoting an exceptional customer experience, leading by example, and ensuring a positive and engaging environment for our customers and associates.

Key Responsibilities
  • Create a positive internal and external customer experience by providing exceptional service, resolving customer complaints, and promoting loyalty programs.
  • Lead by example, demonstrating outstanding customer service skills and maintaining a clean and organized store environment.
  • Train and mentor associates on front-end principles, personalizing the customer experience, and promoting loyalty programs.
  • Assign registers, support POS coverage needs, and coordinate breaks for associates.
  • Address customer concerns and issues promptly, ensuring a positive customer experience.
  • Communicate effectively with management and associates, setting and addressing priorities, and providing progress updates.
  • Provide and accept recognition and constructive feedback, partnering with management on associate training needs.
  • Ensure adherence to labor laws, policies, and procedures, promoting credit and loyalty programs, and supporting store shrink reduction goals.
  • Promote safety awareness and maintain a safe environment.
Requirements
  • Available to work a flexible schedule, including nights and weekends.
  • Strong understanding of merchandising techniques and capable of multi-tasking.
  • Strong communication and organizational skills with attention to detail.
  • Able to respond appropriately to changes in direction or unexpected situations.
  • Team player, working effectively with peers and supervisors.
  • Able to train others and possess 1 year of retail experience and 6 months of leadership experience.
Benefits

We offer a competitive benefits package, including associate discount, EAP, smoking cessation, bereavement, 401(k) associate contributions, child care and cell phone discounts, pet and legal insurance, credit union, referral bonuses, and more.

Actual starting pay is determined by relevant skills, qualifications, and experience. Applicants with arrest or conviction records will be considered for employment.

We are an equal opportunity employer and welcome applicants from diverse backgrounds. We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status.