Senior Customer Experience Partner

4 weeks ago


Charlotte, North Carolina, United States Maersk Full time

Customer Experience Excellence

Maersk is seeking a seasoned professional to join our team as a Senior Customer Experience Partner. In this pivotal role, you will be responsible for building and nurturing long-term relationships with customers, providing exceptional service, and driving sales growth.

About the Role:

As a Senior Customer Experience Partner, you will be the primary point of contact for a diverse range of customers, from handling multiple accounts to managing larger, more complex clients with significant business impact.

Key Responsibilities:

  • Understand customer business requirements and execute according to defined procedures and metrics.
  • Build and nurture long-term relationships with customers and internal teams.
  • Proactively identify and solve program exceptions, collaborating with the Global Service Centre team.
  • Maintain procedures and metrics in line with business changes and analyze and address any gaps in service levels.
  • Present program initiatives to internal stakeholders and coordinate projects initiated by clients or our team.
  • Act as a liaison between our team and clients to improve understanding and communication.

Requirements:

  • Strong technical skills, including familiarity with Maersk systems and MS Office tools.
  • Excellent communication skills, both written and verbal.
  • A customer-focused mindset and the ability to work well under pressure.
  • A solid understanding of logistics and supply chain management.
  • Experience in transportation or logistics, with at least 3-5 years in SCM or a related industry.
  • Client or program management experience is a plus.

Maersk is committed to a diverse and inclusive workplace, and we welcome applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law.



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