Event and Experience Coordinator

3 weeks ago

Charlotte, North Carolina, United States U S National Whitewater Center Full time
Job Description

The Event and Experience Coordinator is responsible for the strategic planning, budgeting, coordination, and follow-up of all public-facing events at the U S National Whitewater Center. These events include, but are not limited to, single and multi-day Festivals, Whitewater Race Series events, Whitewater Film Series events, River Jam concerts, Yoga sessions, Adventure Dining, Winter programming, Outpost programming, and all other established programming.

Key Responsibilities:

  • Participate in collaborative, strategic meetings to improve efficiency and guest experience.
  • Evaluate and assess current programming to ensure success and growth of future events.
  • Directly manage and lead a small team of full-time and part-time employees.
  • Maintain accurate profit and loss statements.
  • Work closely with all Whitewater departments to forecast needs and plan for day-of logistics.
  • Maintain a high standard of customer service for participants and have in-depth knowledge of the organization, products, and services.
  • Develop processes and procedures throughout the department.
  • Manage an efficient operation, demonstrating fiscal awareness, and ensuring effective execution of tasks and utilization of resources.

Requirements:

  • Bachelor's degree in Management, Business, Hospitality, Outdoor Recreation, or equivalent.
  • Flexibility to work evenings, weekends, holidays, and during other Whitewater events as needed.
  • A minimum of 2-3 years of experience in management and/or leadership.
  • Experience managing profit and loss statements.
  • Ability to think critically and be proactive.
  • Excellent Microsoft Office skills.

Physical Demands:

  • Must be able to safely self-transport over uneven terrain or in a confined space.
  • Must be able to bend, lean, stand, and kneel on a regular basis and for sustained periods of time.
  • Must be able to lift and move at least 60 pounds.
  • Must be able to work outdoors for sustained periods of time and in all weather and environmental conditions.
  • Must be able to work in shared spaces with other employees and customers.

Benefits:

  • Access to Whitewater Center's pass activities.
  • Staff discount program and pro deals.
  • Health, Dental, Vision, FSA.
  • 401K.

Overview of Department:

The Events Department professionals work to advance Whitewater's mission, cultural goals, and brand communication. These positions support all employees and facilitate guest touchpoints both on-site and externally.

Working at Whitewater:

Whitewater's mission is rooted in the belief that we all share a genetic code that compels us to play outside and share these experiences with others. This mission is accomplished through promoting access and opportunities to play outside and bring people together. Our approach is simple: Make it compelling and easy to engage with nature and invite others to join.

Legal Disclosures:

The U S National Whitewater Center provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, the U S National Whitewater Center complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The U S National Whitewater Center is an employer that participates in the E-Verify program.

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