Operations Coordinator
4 weeks ago
MicroTech Systems is seeking an Operations Coordinator to support the daily operations of our Boise, Idaho office. This role will involve coordinating operations within the production centers of MicroTech Systems.
The ideal candidate will be a high-energy individual with excellent organizational skills, a strong attention to detail, and the ability to communicate effectively in both written and verbal communications.
Key Responsibilities:
- Pre-process Service Requests - Answer incoming calls and create support tickets
- Technical Director Assistance
- Field inbound communications - Communicate with clients regarding incident progress, changes, and outages
- Coordinate scheduling - Communicate with clients regarding upcoming onsite appointments
- Monitor Dashboards - Monitor dashboards for issues and client escalations
Requirements:
- High school diploma or associates degree in a service-related profession
- 2-4 years experience as an administrative assistant or IT service professional
- Strong organizational, communication, and time-management skills
- Strong typing skills
- Proven ability to work in a fast-paced environment
- Positive, high-energy attitude
- Resourcefulness, creativity, and problem-solving skill set
- Excellent phone presence
- Proficiency in Microsoft Office
About MicroTech Systems:
MicroTech Systems is a professional Managed Service Provider dedicated to helping people feel secure. Our employees enjoy a work culture that promotes our core values: Integrity First, Build Trust, Own It, Never Give Up, and Customer Service Above All Else.
We are looking for high-energy individuals who are motivated and interested in making a long-term commitment to excellence.
MicroTech Systems offers a competitive benefits package to employees, including health care, paid time off, holiday time, 401k matching, and professional development.
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