Dispatch Coordinator

2 weeks ago


Boise, Idaho, United States Area Wide Protective (AWP) Full time
Job Summary

We are seeking a highly skilled and organized Dispatch Coordinator to join our team at Area Wide Protective (AWP). As a key member of our operations team, you will be responsible for providing exceptional customer service and ensuring the smooth execution of our services.

Key Responsibilities
  • Provide top-notch customer service and support to our customers and internal teams
  • Communicate effectively with customers, drivers, and internal stakeholders to ensure timely and accurate service delivery
  • Manage and coordinate service calls, scheduling, and driver assignments
  • Monitor driver performance and adjust schedules as needed
  • Conduct regular job service checks and ensure accurate billing information
  • Interact with all levels of employees, management, vendors, customers, and external partners in a professional and effective manner
  • Perform other duties as assigned to support the team's goals and objectives
Requirements
  • High School Diploma or Equivalent
  • 1-2 years of experience in a customer-facing or operations role
  • Strong leadership and communication skills
  • Basic understanding of geographical areas and mapping programs
  • Proficiency in dispatch and record-keeping systems
  • Ability to work independently and adapt to change quickly
  • High integrity and a strong work ethic
  • Excellent time management and multitasking skills
Benefits
  • Competitive hourly rate of $19-$23
  • Bonus and/or long-term incentive units may be provided
  • Full range of medical, financial, and other benefits
  • Equal Opportunity Employer (EOE) with a commitment to diversity and inclusion

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