House Manager

Redwood Family Care Network is seeking a highly skilled and compassionate House Manager to join our team. As a House Manager, you will be responsible for the day-to-day oversight and support of residential services, ensuring the health, well-being, and safety of our clients.

• Promptly report suspected child/dependent and adult abuse to immediate supervisor within 24 hours and ensure complete mandated reporting with applicable agency.
• Work on the floor as direct care as scheduled and necessary.
• Team members must always maintain confidentiality of client information.
• Responsible for ensuring that any suspicion of or knowledge of suspected abuse is reported in accordance with the law and program policies.
• Responsible for overall health, safety, wellbeing, and quality of life for clients living in the homes supervised.
• Ensures all clients have needed personal care items, clothing, recreational items, entertainment equipment and access to preferred activities.
• Provides supervision, training and oversight of employees providing care in homes.
• Accepts direction for the Administrator, Program Directors, and Program Managers.
• Attend scheduled meetings with agencies and homes when needed.
• Attend inspections and request unannounced visits from agencies.
• Works with the training department to ensure employees working in homes have completed or are scheduled to complete all needed training such as Nurse Delegation, Core Training, CPR/FA, and other required training.
• Monitor and supervise Lead and Direct Support Staff to ensure that each client is receiving the necessary support to participate in the activities and achieve the goals established in their Support Plans.
• Monitor and supervise Lead and Direct Support Staff to ensure that client's rights are being honored, and that opportunities for choices are being provided and encouraged.
• Monitor and supervise staff to ensure that client's funds are managed to guarantee needs are met.
• Ensure that clients are provided transportation for emergencies when they arise, medical appointments, therapies, work, school, activities, and outings.
• Ensure overall quality of care, supervision, and safety of SAILS clients along with proper documentation to the company standards.
• Will oversee, train, and provide progressive discipline to the Lead Staff and Direct Support Staff with the assistance of the Area Director.
• Will complete initial and annual employee performance review.
• Will communicate home repair needs to the appropriate landlord, maintenance provider or other appropriate persons in a timely manner and ensure needed repairs are completed quickly.
• Will be responsible for the physical moving in or out of all clients, such as setting up transportation, personal belongings, shopping, furniture, bedding and other personal items.
• Will ensure the safety of the site from fire, flood, and other hazards.
• Assess program effectiveness at achieving consumer's goals by constantly working with behaviorists in updating client's behavioral and skill goals.
• Maintain CP Program security alarms.
• Train and develop staff to be fully competent at their current job and to ensure that each employee receives sufficient direction and support to successfully fulfill their job responsibilities.
• Will coordinate staff new hire training before performing duties and supporting clients without direct supervision.
• Coordinate outside and any additional training with Program Management.
• Acts as a Crisis On-Call Responder when designated.
• Will conduct weekly compliance checks and medication audits of the homes to ensure each home follows state regulations and SAILS Washington policies and submit weekly reports to the Area Director.
• Attending client PCSP meetings. Collaborate with Client Services Program Manager on designing and developing Individualized Instruction Support Plans (IISP). Coordinate new IISP and our goal revisions with the residential team.
• Review the IISP and PBSP plan every six months with Client Services and Behavior Support Program Managers.
• Will maintain professional working relationships with clients, families, vocational vendors, staff, DDA Case/Resource Managers, co-workers, and other service providers.
• Respond effectively to any client emergency and illness, follow procedures, and notify Program Management as required.
• Maintain adequate supplies, materials, food, and emergency equipment to meet residents' needs.
• Maintain all consumer and staff records as required.
• Oversee day-to-day operations to ensure quality resident care and proper staff ratios are maintained.
• Submit weekly/bi-weekly and monthly all required tasks & reports to Residential Director and Assistant Director (may include):
  • Weekly Administrator Report
  • Daily Dayforce Checking
  • Med Checks
• Submit and Review Client Binders on a weekly basis, these would include:
  • Financial Binder
  • Behavior Support Binder
  • Client Notebook
  • Daily/Medical Client Binder (checking daily)
• Shall be in the field the number of hours necessary to assure compliance with applicable law and regulations.
• Will communicate to newly hired staff pertinent policies & procedures, expectations, and job duties.
• Supervises staff in the implementation of home, recreational, educational, and vocational programs, and coordinates scheduling of staff to ensure adequate coverage.
• Conducts In-Service trainings for staff and trains staff in all necessary areas.
• Creates Agenda for monthly staff meetings, facilitating these meetings at the Agency office, unless directed otherwise.
• Ensures the planning, scheduling, and organizing of clients' in-house activities, community recreational outings, Medical and dental appointments, etc. (Must be written on the calendar).
• Will make sure the day-to-day operations of the facility are well organized and meet client's needs, will NOT improvise.
• Reports on a weekly basis to Program Management of supplies needed and maintenance required for the program.
• Restocks depleted agency forms in the home.
• Responsible for individual clients' behavioral and physical success through:

Observation, clinical reports, and consultation with staff.

Competency:

Communication - must demonstrate strong interpersonal communication skills by being respectful, responsive and provide clear feedback and direction.

Follow through - demonstrated by completing requested tasks within given timelines, respond to emails, telephone calls, messages and other communication platforms within 24-48 hours - sooner for emergent needs.

Demonstrated knowledge of DDA policies, Client Rights and Responsibilities and Mandated Reporting and Incident Reporting.

Purposeful approach to issues, concerns, and program management.

Time Management - demonstrated by consistently meets deadlines and completes assigned tasks and weekly and monthly requirements.

Organizational skills - demonstrated by the ability to compile requested information quickly, responding to staff, client, and guardians within 24 hours, effective calendar management, meeting deadlines and addressing emergent needs within one hour...

Technology - working knowledge of Google Suite, and Microsoft; be able to adapt to changing technology, Ability to learn and adapt to changing environments.

Commitment to Person Centered solutions - by collaborating with client guardians and family members, supervisor, and staff to develop solutions that will work for clients. Demonstrated ability to collaborate with stakeholders by communicating client needs and concerns and working toward solutions for the client's best interest.

Work environment:

This position is in the field, work is high pressure and often requires attention after traditional work hours. Extended periods of standing or sitting may be required at a desk while using the computer, phone use is frequent. The employee are occasionally exposed to outside weather conditions.

While performing the essential functions of this job, the employee will be exposed to clients who may ask inappropriate personal questions, display socially unacceptable personal behaviors, use profanity and sexually explicit phrases, make insulting remarks or threats regarding appearance, age, sex, or race, and exhibit defiance, dishonesty, and assaultive or self-destructive behaviors.

Physical demands:

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, and hear; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to climb or balance and stoop. The employee must regularly lift and/or move up to ten pounds and occasionally lift and/or move up to fifty pounds. Specific vision abilities required by this job includes close, distant, and peripheral vision, color, and depth perception, and ability to adjust focus.

Position type and expected hours of work:

Full time Work Hours are 07:45am-4:00pm unless otherwise noted by the Residential Director. Must get approval from Residential Director to work OT. Will be included into a rotating On-Call schedule where they would be expected to report to duty if needed to cover a shift or respond to an emergency. If the Administrator is covering a shift at their program, then they will need to communicate to the Assistant Director that their hours for the day will shift.

LINE OF SUPERVISION:

• Will report directly to the Residential Assistant Director for all matters.
• Will work collaboratively with the following departments to ensure client care needs are met Compliance Department, Behavior Department, Accounts Specialists and Human Resources

The requirements listed below are representative of the knowledge, skill, and/or ability required.

LANGUAGE SKILLS:

Ability to read and interpret documents in the English language such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to draft routine reports and correspondence. Ability to speak effectively before representatives from various agencies, Residents, and co-workers.

REASONING ABILITY:

Ability to apply common sense understanding to conduct instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several variables in standardized situations.

LICENSING REQUIREMENTS:

Ability to pass a Washington State background check, maintaining active NAR, successful completion 75 CORE Basic Training, Nurse Delegation, CPR/First Aid and other state or agency required training or licensing. Need to obtain a CPI blue card.