Service Coordinator Assistant

3 weeks ago


Iowa City, Iowa, United States Shelter House Iowa Full time
Job Summary

Shelter House Iowa is seeking a highly motivated and compassionate Service Coordinator to join our team. As a Service Coordinator, you will be the first point of contact for guests, clients, and tenants, providing a warm and welcoming experience. You will be responsible for connecting people to the help they need, troubleshooting issues, and ensuring a safe and sanitary environment.

Key Responsibilities
  • Provide exceptional customer service to guests, clients, and tenants
  • Connect people to the help they need, including resource information and triage questions
  • Ensure a safe and sanitary environment, including enforcing building schedules and supervising individuals, property, meals, and volunteers
  • Staff the front desk, answer phone calls, and monitor security cameras and doors
  • Provide crisis intervention and de-escalation for conflict that may arise
  • Respond to emergencies, follow building/staff safety and emergency procedures, and call 911 when appropriate
  • Monitor visitors to the property and check-in/out visitors
  • Support and assist individuals with their needs as they arise
  • Provide clear and accurate information to clients, guests, and the public
  • Complete all client intakes, including relevant background checks, and exit process
  • Maintain confidentiality and record client interactions and building activities
Requirements
  • High school diploma or GED
  • Ability to regulate emotions when responding to individuals in crisis
  • Empathetic, trustworthy, honest, and a team player
  • Proficient with Microsoft Office Suite or related software
  • Ability to enter and interpret information from various databases Shelter House uses
  • Strong organizational and communication skills
  • Ability to establish and maintain professional boundaries while working with clients, both at and outside of work
  • Ability to thrive in a flexible, fast-paced, and growth-oriented environment

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