Behavioral Health Care Coordinator

4 days ago


Iowa City, Iowa, United States Frontier Health Full time
Job Title: Behavioral Health Care Coordinator

At Frontier Health, we are seeking a highly skilled and compassionate Behavioral Health Care Coordinator to join our team. As a key member of our care management team, you will play a vital role in providing professional care management services to individuals and families in need.

Job Summary:

As a Behavioral Health Care Coordinator, you will be responsible for supervising and providing care management services to enable individuals to make informed choices about opportunities and services. You will work closely with our team to ensure timely access to needed assistance, provide opportunities, and coordinate all services to meet each consumer's goals.

Responsibilities:
  1. Supervise and evaluate team members to maintain quality case management and care coordination services.
  2. Monitor and report complaint issues according to grant/contract requirements.
  3. Conduct interviews with individuals and/or family members in a therapeutic manner to obtain critical information.
  4. Ensure that case managers and care managers are meeting quality and performance targets.
  5. Provide assessment, service planning, crisis assistance, daily living assistance, and linkage to community resources.
  6. Document all necessary chart work in a timely manner.
  7. Maintain client confidentiality and adhere to Center policies.
  8. Stay current in knowledge of community resources and how to access them.
  9. Respond to emergency/crisis situations calmly and in accordance with Center policy and procedures.
  10. Participate in inservice training and orientation, and provide consultation and education services to the community as requested.
  11. Be involved in the admission, hospital stay, and discharge of individuals on caseload.
  12. Be available to consumers 24 hours a day for crisis assistance.
  13. Attend and participate in regularly scheduled staff meetings and in-services.
Requirements:
  • Bachelor's degree in mental health or a related field.
  • Valid driver's license.
  • Experience in mental health, substance abuse, or mental retardation.
  • Verbal/written communication skills.
  • Ability to maintain composure in difficult situations.
  • Ability to safely operate a motor vehicle.
Performance Responsibilities:
  • Support the organization's mission, vision, and values.
  • Exercise necessary cost control measures.
  • Maintain positive internal and external customer service relationships.
  • Demonstrate effective communication skills.
  • Plan and organize work effectively.
  • Demonstrate reliability and meet productivity requirements.
  • Demonstrate team behavior and represent the organization professionally.
  • Follow all Frontier Health rules, policies, and procedures.


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