High-Pressure Financial Application Support Specialist

5 days ago


Plano, Texas, United States Matlen Silver Full time
Financial Application Support Role Overview

We are seeking an experienced Financial Application Support Specialist to join our team. This role will be responsible for providing real-time financial application support across U.S. markets, working closely with users to resolve issues and escalate production problems in a high-pressure banking environment.

Key Responsibilities:
  • Support global markets risk and batch systems, with a focus on in-house developed Java applications built on UNIX.
  • Be the first point of contact for front office personnel to resolve issues with risk analysis and reporting tools.
  • Work closely with users, answering queries and raising development requests as needed.
  • Escalate and resolve production issues using fundamental problem management disciplines.
  • Liaise between applications users and technology teams to address user queries and issues.
  • Analyze new requirements or improvements to current systems based on user feedback and analysis.
  • Develop and maintain documentation as a knowledge base for training and incident management.
Requirements:
  • Enterprise production support experience working at a Level 2 and/or 3 Incident, Problem, Release management support capacity.
  • Ability to handle high-pressure situations and manage oneself in an environment of frequent business and technology changes.
  • Hands-on troubleshooting experience with UNIX/Linux OS, Relational databases (Oracle, SQL Server), and applications developed in Java or Python.
  • Scripting knowledge within UNIX/Linux OS for automating tasks.
  • Familiarity with application monitoring tools such as Geneos ITRS is preferred.
  • Experience with batch job scheduling tools like Autosys is also preferred.
About Matlen Silver

Mastery Through Experience - Let our expertise drive yours. With over 40 years of delivering solutions for complex talent and technology needs, Matlen Silver has earned its reputation as a trusted partner for Fortune 500 companies and industry leaders. Our commitment to hard work, honesty, and expert guidance sets us apart, creating lasting success for our clients and employees alike.



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