High-Pressure Financial Application Support Specialist
5 days ago
We are seeking an experienced Financial Application Support Specialist to join our team. This role will be responsible for providing real-time financial application support across U.S. markets, working closely with users to resolve issues and escalate production problems in a high-pressure banking environment.
Key Responsibilities:- Support global markets risk and batch systems, with a focus on in-house developed Java applications built on UNIX.
- Be the first point of contact for front office personnel to resolve issues with risk analysis and reporting tools.
- Work closely with users, answering queries and raising development requests as needed.
- Escalate and resolve production issues using fundamental problem management disciplines.
- Liaise between applications users and technology teams to address user queries and issues.
- Analyze new requirements or improvements to current systems based on user feedback and analysis.
- Develop and maintain documentation as a knowledge base for training and incident management.
- Enterprise production support experience working at a Level 2 and/or 3 Incident, Problem, Release management support capacity.
- Ability to handle high-pressure situations and manage oneself in an environment of frequent business and technology changes.
- Hands-on troubleshooting experience with UNIX/Linux OS, Relational databases (Oracle, SQL Server), and applications developed in Java or Python.
- Scripting knowledge within UNIX/Linux OS for automating tasks.
- Familiarity with application monitoring tools such as Geneos ITRS is preferred.
- Experience with batch job scheduling tools like Autosys is also preferred.
Mastery Through Experience - Let our expertise drive yours. With over 40 years of delivering solutions for complex talent and technology needs, Matlen Silver has earned its reputation as a trusted partner for Fortune 500 companies and industry leaders. Our commitment to hard work, honesty, and expert guidance sets us apart, creating lasting success for our clients and employees alike.
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