Dial and Digital Support Specialist

6 days ago


Plano, Texas, United States US Renal Care Full time

US Renal Care offers a competitive salary range of $45,000 - $65,000 per year.

Job Description

We are seeking an experienced Dial and Digital Support Specialist to join our team. The successful candidate will be responsible for providing top-notch support to our customers, including responding to inquiries, resolving issues, and ensuring seamless service delivery.

About the Role

This is a fantastic opportunity for a customer-focused individual who is passionate about delivering exceptional service. As a Dial and Digital Support Specialist, you will work closely with our IT department to resolve technical issues, provide software installation and troubleshooting assistance, and maintain accurate inventory of IT equipment.

Key Responsibilities:

  • Provide timely and effective support to customers via phone, email, and in-person
  • Collaborate with the IT department to resolve technical issues and improve overall service quality
  • Maintain accurate records of customer interactions and technical issues
  • Stay up-to-date with the latest software and hardware developments to ensure optimal service delivery
Required Skills and Qualifications

To succeed in this role, you will need:

  • A strong background in IT or customer service
  • Excellent communication and problem-solving skills
  • The ability to work well under pressure and meet deadlines
  • Familiarity with helpdesk tracking software and IT equipment inventory management
Benefits

We offer a comprehensive benefits package, including:

  • A competitive salary range of $45,000 - $65,000 per year
  • Ongoing training and development opportunities


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