Transcription Operations Associate

4 weeks ago


New York, New York, United States AlphaSights Full time

About the Role:

We are seeking a highly skilled Transcription Operations Associate to join our team in the Americas region. As a key member of our operations team, you will play a critical role in ensuring the delivery of high-quality transcription services at scale.

Your primary responsibilities will include proactively managing the production queue to ensure industry-leading turnaround times, resolving workflow issues promptly, and addressing queries from our Client Service Teams.

You will also oversee a community of top-tier contractors, ensuring they meet and exceed KPIs for exceptional service delivery, contractor productivity, and engagement.

Key Responsibilities:

  • Manage transcription orders, prioritize unclaimed tasks, and address queries and capacity gaps for efficient production.
  • Independently address issues that affect transcription service delivery, leveraging internal teams for troubleshooting as required.
  • Build and oversee a skilled contractor team in your region, ensuring a productive and engaged contractor community.

Requirements:

  • Bachelor's degree with strong academic credentials in any field and noteworthy extracurricular leadership.
  • 1-2 years of work experience, preferably in related fields such as operations. Recent graduates with high potential are also welcome.
  • Track record of strong academic performance (minimum GPA of 3.5).
  • Fluency in written and spoken English is essential.

What We Offer:

  • $75,000 salary.
  • 17 vacation days, 10 company holidays, and an end of year break between Christmas Day and New Year's Day.
  • Competitive medical, dental, and vision insurance.
  • 401(k) match - 4% of your total compensation matched dollar-for-dollar.
  • Prime midtown office with state-of-the-art amenities; Monday-Wednesday in the office, and Friday optional WFH.

About AlphaSights:

AlphaSights is the leading global knowledge platform. Our sophisticated technology platform enables our clients, our people, and our experts to connect, collaborate, and transfer globally distributed knowledge faster than ever before.



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