Operations Associate

1 month ago

New York, New York, United States Alo Full time

About the Role

The Operations Associate is a critical member of the store team, responsible for driving profitability and efficiency. This role works closely with the Operations & Visual Manager and Operations Lead to initiate, complete work, and provide feedback to the team to achieve optimal results in total store operations.

Key Responsibilities

  • Execute inventory management processes effectively to maximize inventory accuracy and reduce shrink.
  • Investigate and root cause inventory accuracy issues, partnering with the General Manager to escalate process or system gaps.
  • Support execution of key operational functions, including shipment, receiving, and processing, reverse transfers, sales floor recovery, intra-day sales floor replenishment, floor set updates, and supply management.
  • Maintain and champion strong visual standards for the sales floor.
  • Work closely with reporting, budgets, expenses, inventory control, supplies, vendor relationships, technology, and facilities to ensure maintained and maximized performance.
  • Support a safe work environment and efficient operation through strong stockroom standards and processes.
  • Move dynamically on the retail floor to assess and fulfill the needs of the business, team, and guests.
  • Execute company-level operations-focused directives, projects, and initiatives, in partnership with the Operations & Visual Manager and Operations Lead.
  • Assist in processing shipment and ensuring product flow, including visual merchandising placement and daily replenishment excellence.
  • Demonstrate strong business acumen by leveraging metrics to support business-driving strategies.
  • Resolve client needs quickly and effectively, ensuring customer satisfaction.
  • Identify product concerns and communicate inventory needs to support business goals.
  • Support other areas of the business, including Sales & Service and Cashier, as needed.

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