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Senior Consultant, Digital Transformation Expert

2 months ago

Stillwater, Minnesota, United States Cognizant Full time
About the Role

Cognizant is seeking a Senior Consultant to join our Transformation Management Consulting group. As a member of our team, you will be responsible for handling the full transformation life cycle, from operational readiness to change and adoption to systems engineering and truly the entirety of organizational development for our clients.

Key Responsibilities
  • Partner with business stakeholders across the company to understand individual department and company goals/initiatives and assess the correlated digital adoption challenges
  • Work on cross-functional delivery teams that design, develop, deliver, and maintain digital products
  • Research and think analytically about strategy and solutions, and subsequently initiate dialogue with stakeholders about execution of digital readiness and adoption
  • Assess needs and use cases, quickly design impactful and creative solutions, measure results, and iterate and improve to drive optimal outcomes
  • Collaborate with business, technical, and creative partners to ensure timely delivery of software readiness, communications, and training
  • Measure and evaluate the impact of solutions developed against KPIs set forth to drive ROI back to the business
  • Seek feedback and obtain consensus across stakeholders from project initiation through final approval
  • Collaborate with WalkMe CSM and Sales contacts in order to get the most out of the WalkMe tool and ensure that expansion of Digital Adoption Platform is not hindered by technical or licensing limitations
  • Manage a small-medium sized team of full-time or part-time dedicated resources in order to disseminate product knowledge, assist with technical hang-ups, assist with prioritization and assignment of project-based initiatives, and up-leveling all related metrics/ROI
Requirements
  • Bachelor's Degree
  • Ability to facilitate leadership discussions and build consensus around a strategic direction
  • Possess and obtain expertise related to driving adoption with digital user experience journeys
  • Ability to prioritize and implement projects from multiple stakeholders based on value added back to the business
  • Ability to understand technical possibilities and limitations of the tools at your disposal in order to troubleshoot and maintain implementations over time
  • Experience collaborating cross-functionally to create alignment and support
  • Experience working in a deadline-driven environment and multitask/prioritize a workload of competing priorities
  • Ability to independently manage several projects simultaneously and operate under tight deadlines
  • Strong organizational skills with a high attention to detail
  • Excellent written, verbal, and presentation skills to present findings and recommendations to stakeholders
  • A natural excitement and ability to learn technologies and explain technical issues to a variety of audiences, including enterprise architects, developers, and management
  • Background in organizational change management or learning & development is a plus
  • WalkMe experience required for 3+ years
  • Proficiency in Microsoft Word, Excel, and PowerPoint is a must
  • HTML, CSS, and/or JavaScript experience is an advantage
  • 1-3 years of implementation or professional services experience at a SaaS company
  • UX Background is a plus
  • Familiarity with Workday, Salesforce, SuccessFactors, Dynamics, other enterprise software is a plus
Work Authorization

Cognizant will only consider applicants for this position who are legally authorized to work in the United States without company sponsorship (H-1B, L-1B, L-1A, etc.)