Insurance Customer Service Representative
2 days ago
USAA is a leading provider of insurance and financial services to the military community and their families. We are committed to serving our members with integrity and loyalty.
The OpportunityWe are seeking a dedicated Insurance Customer Service Representative to join our team in Colorado. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our members across multiple contact channels.
Key Responsibilities:- Provide customer service and sales support for insurance products, including property and casualty personal lines.
- Interact with members to provide advice and solutions, ensuring their needs are met and exceeded.
- Maintain required licenses and registrations, including Property and Casualty (P&C) licenses.
- Identify, measure, monitor, and control risks associated with business activities.
- High School Diploma or GED equivalent.
- 1 year of customer service experience in insurance, financial services, or a relevant customer service and sales environment.
- Ability to acquire Property and Casualty (P&C) license before date of hire.
- Ability to prioritize and multitask while navigating multiple business applications.
- 1 year of customer contact experience in a needs-based sales environment.
- Prior experience in a fast-paced contact center environment.
- US military experience.
Full-time, 40 hours per week, including weekday and weekend hours. Work schedule shifts will depend on business need.
Compensation:The hiring range for this position is $46,400 - $48,900.
Benefits:USAA offers comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, and various wellness programs.
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