Insurance Customer Service Representative

2 days ago


Castle Rock, Colorado, United States USAA Full time
About USAA

USAA is a leading provider of insurance and financial services to the military community and their families. We are committed to serving our members with integrity and loyalty.

The Opportunity

We are seeking a dedicated Insurance Customer Service Representative to join our team in Colorado. As a key member of our customer service team, you will be responsible for providing exceptional service and support to our members across multiple contact channels.

Key Responsibilities:
  • Provide customer service and sales support for insurance products, including property and casualty personal lines.
  • Interact with members to provide advice and solutions, ensuring their needs are met and exceeded.
  • Maintain required licenses and registrations, including Property and Casualty (P&C) licenses.
  • Identify, measure, monitor, and control risks associated with business activities.
Requirements:
  • High School Diploma or GED equivalent.
  • 1 year of customer service experience in insurance, financial services, or a relevant customer service and sales environment.
  • Ability to acquire Property and Casualty (P&C) license before date of hire.
  • Ability to prioritize and multitask while navigating multiple business applications.
Preferred Qualifications:
  • 1 year of customer contact experience in a needs-based sales environment.
  • Prior experience in a fast-paced contact center environment.
  • US military experience.
Work Schedule:

Full-time, 40 hours per week, including weekday and weekend hours. Work schedule shifts will depend on business need.

Compensation:

The hiring range for this position is $46,400 - $48,900.

Benefits:

USAA offers comprehensive medical, dental, and vision plans, 401(k), pension, life insurance, parental benefits, and various wellness programs.



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