Customer Service Representative

2 months ago

Castle Rock, Colorado, United States K & G Petroleum Llc Defunct Full time
Job Title: Customer Service Representative

Job Summary:

The Customer Service Representative is responsible for ensuring customer satisfaction, profitability, and providing excellent customer service. This is an hourly, non-exempt position that reports to the Store Manager on the maintenance and operation of the company-owned retail facility.

Key Responsibilities:

  • Provide exemplary, courteous customer service and handle complaints quickly and tactfully.
  • Utilize suggestive selling techniques to drive sales while maintaining excellent customer rapport.
  • Process all sales on cash register properly and accurately, handle cash and other forms of payment; follow cash handling procedures to prevent loss.
  • Perform multi-function operation of POS (cash register) and other equipment and machines as outlined below.
  • Perform cleaning duties necessary to maintain site cleanliness inside and out; basic upkeep and/or cleaning of all equipment in the site.
  • Maintain proper inventory levels and shift closeouts.
  • Perform duties with minimal supervision, may be required to work irregular work hours.
  • Notify store management of any observed dishonesty by customers, vendors, or other store employees; follows vendor check-in procedures as well as company policy for confronting shoplifters.
  • Complete or attend all required employee orientation, training, and/or meetings.

Physical Requirements:

  • Ability to stand and/or walk for an entire shift.
  • Ability to lift and/or carry up to 60 lbs. from ground to waist level as needed (to replenish fountain syrups, stock/maintain inventory, etc.).
  • Ability to lift and/or carry up to 30 lbs. from ground to overhead up to 30 minutes of shift (with appropriate safety equipment).
  • Ability to push and pull with arms up to a force of 20 lbs.
  • Ability to bend at waist with some twisting up to 1 hour of shift.
  • Ability to grasp, reach and manipulate objects with hands; work requires hand-eye coordination, including climbing a ladder to retrieve materials or place signage, up to 4 hours of shift.

Working Conditions:

  • Employee performs approximately 95% of duties indoors.
  • Exposure to intermittent indoor cold temperature extremes when working in walk-in cooler or freezer.
  • Work in small spaces at times; work independently.
  • Work with minimal direction and periodic supervision.

Benefits:

  • Medical, Dental, Vision, Life Insurance, Short-term and Long-term Disability, and Teladoc (available to full-time employees).
  • 401k with company contribution.
  • Vacation and Sick Pay.
  • Flexible scheduling.
  • Career growth.
  • Full-time and part-time positions.

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