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Customer Service Representative

2 months ago

Castle Rock, Colorado, United States MAGNET SOURCE INC Full time
Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at MAGNET SOURCE INC. As a key member of our sales department, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner
  • Provide support to the sales team by handling incoming calls and emails
  • Use our CRM system to manage customer interactions and activities
  • Establish and maintain effective working relationships with internal and external customers
  • Keep customers informed about order status and provide updates as necessary
  • Accurately enter and maintain customer orders and samples in our computer system
  • Print packing slips and generate invoices as required
  • Work with the team to achieve departmental goals and objectives
  • Quote customers electronically and communicate activity to the assigned sales representative
  • Makes follow-up calls on leads and prospective customers
  • Coordinates with internal departments to find solutions to customer issues and communicates resolutions to ensure complete customer satisfaction
  • Identifies necessary documentation and literature to accompany orders
  • Monitors and maintains various aspects of ordering, including closing shipped orders, blanket orders, back orders, and cash-in-advance orders
  • Processes credit card sales and samples
  • Maintains, monitors, receives, and documents internal EDI orders
Requirements:
  • 1-2 years of post-high school education in business or 2 years of related work experience or a suitable combination of both
  • Working knowledge of order entry, accounts receivable, and sales analysis modules of APlus (Infor)
  • Customer service skills
  • Data processing skills
  • Previous experience with tangible products in the Magnetic Solutions products supply chain
  • Product knowledge
  • Knowledge of internal company procedures and policies pertaining to lead times, shipping methods, credit, and paper flow
  • Knowledge of normal business practices, procedures, and pricing strategies (MSRP, Retailer pricing, CO-OP pricing, wholesale pricing, and international pricing, etc.)
  • Commitment to continuous service improvement and performance improvement across all areas of the business
  • Proficient with Microsoft Word, Excel, and Microsoft Outlook (email)
Preferred Qualifications:
  • Capacity to embrace the company core purpose by providing responsive solutions for our stakeholders
  • Ability to integrate company core values of integrity, responsiveness, and teamwork in daily interactions
  • Ability to assimilate information and make decisions based on research
  • Ability to communicate effectively with internal and external customers
  • Ability to effectively interact with all levels of company team
  • Ability to establish and maintain effective work relationships with team members
  • Ability to handle multiple tasks
  • Ability to organize tasks
  • Ability to prepare reports and other documents in a neat and legible manner
  • Customer and team-oriented
  • Demonstrates effective oral and telephone communication skills
  • Highly detail-oriented
  • Handles difficult situations with diplomacy
  • Keyboarding average 50 wpm accurately