Member Relationship Specialist

4 days ago


San Antonio, Texas, United States Credit Human Federal Credit Union Full time
Job Summary

We are seeking a highly skilled Member Relationship Specialist to join our Branch Support team. As a key member of our team, you will be responsible for building and maintaining strong relationships with our members, providing exceptional customer service, and driving business growth.

Key Responsibilities
  • Develop and maintain strong relationships with members, understanding their financial needs and goals.
  • Provide exceptional customer service, responding to member inquiries and resolving issues in a timely and professional manner.
  • Work collaboratively with the Branch Team to achieve business objectives and drive growth.
  • Utilize Dynamic Inquiry to determine member needs and develop personalized solutions.
  • Meet and greet all visitors, providing a warm and welcoming experience.
  • Rotate between the Financial Health Centers, ITM area, and Concierge Services to ensure seamless service delivery.
Requirements
  • 3 years of face-to-face interaction experience.
  • High School Diploma or Equivalent required; Baccalaureate degree desired.
  • Exceptional listening, verbal, and written communication skills.
  • Good problem-solving skills and ability to work in a fast-paced environment.
What We Offer

Credit Human Federal Credit Union offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply.



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