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Audio Visual Technician

2 months ago

Boston, Massachusetts, United States Compass Group Careers Full time
Job Summary

We are seeking a skilled Audio Visual Technician to join our team at Compass Group Careers. As an AV Support Specialist, you will be responsible for ensuring that all audio visual requirements requested by clients are met and will be able to interface various types of audio visual, communication, and presentation technology.

Key Responsibilities
  • Review customer and meeting planner requests from the reservation system and provide equipment/assistance at the time and place necessary.
  • Provide problem escalation support and issue resolution, following up on service challenges and working with the manager to take corrective action.
  • Provide technical assistance for all meetings and customers that require tech services for their events.
  • Follow standard operating procedures (SOPs) for audio-visual support, as provided by the AV Manager and Director of Technology and Operations.
  • Perform preventative maintenance room sweeps on a weekly basis and report sweep information through the database.
  • Change data projectors, lamps, and cabling pieces associated with all the various integrated systems throughout the portfolio.
  • Review operation of equipment with customers and ensure that the customers are comfortable with its operation.
  • Offer assistance in operation of equipment and help solve problems if customers are unsure of requirements.
  • Educate staff and customers on the basics of all AV equipment in the facility.
  • Maintain metrics associated with room equipment inventory and repairs/replacements completed in conference rooms.
  • Communicate with coworkers and service partners to ensure updated information is shared.
  • Assist with conference room set-ups, break downs, and any other areas where assistance is needed.
  • Keep the A/V storerooms organized and well managed.
Requirements
  • Minimum of one year of experience supporting audio visual for events.
  • Proficient computer skills and knowledge of office technology/equipment.
  • Excellent written and verbal communication skills.
What We Offer

As an Associate at Compass Group Careers, you will be offered many fantastic benefits, including:

  • Retirement Plan
  • Associate Shopping Program
  • Health and Wellness Programs
  • Discount Marketplace
  • Identity Theft Protection
  • Pet Insurance
  • Voluntary Benefits, including Critical Illness Insurance, Accident Insurance, Hospital Indemnity Insurance, Legal Services, and Choice Auto and Home Program

Full-time positions also offer additional benefits, including:

  • Medical, Dental, Vision, Life Insurance/AD, Disability Insurance, Commuter Benefits, Employee Assistance Program, Flexible Spending Accounts (FSAs)
About Compass Group Careers

Compass Group Careers is an equal opportunity employer. We are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.