Office Services Coordinator
3 weeks ago
Job Summary:
This role embodies an exceptional customer service experience to the client/colleague/end user in a corporate environment for a global professional services firm. Engage at the appropriate level to support contracted service lines to include mail, print (MFD troubleshooting and maintenance), hospitality, facilities, and audio/visual. Pick up and deliver copy jobs, faxes, and packages. Assume accountability for all support functions for assigned floors.
Essential Job Functions and Responsibilities:- Delivery and pick up USPS and accountable mail (Fed Ex, UPS, DHL, messenger, and other incoming packages throughout floors to and from mailroom)
- Deliver print work as needed
- Process all outgoing USPS and accountable mail
- Keep inventory of all supplies in mail areas - includes USPS and accountable mail
- Assist and notify end users of mail and shipping protocols
- Audit and update mail lists as needed
- Support confidential document shredding in accordance with stated policy
- Arrange and maintain conference rooms for meetings, lunches, and various events
- Maintain inventory of all office supplies (general supplies, paper, toner, etc.)
- Prepare large volume print requests and finishing to colleague specifications
- Quality check all print work to ensure accuracy
- Use of high-speed MFDs (multi-function devices)
- Provide service, colleague support, and 1st-level maintenance for MFDs
- Monitor office for facilities-related issues such as lights outages, carpet stains, wall damage, etc., and report accordingly
- Ensure pantries have adequate supplies and replenish as needed
- Maintain coffee and ice machines
- Distribute firm-wide distributions as needed; desk drops
- Post client signage as requested in designated areas
- Clean and make ready workstations/offices for new hires
- Arrange conference rooms as needed for meetings to include beverage and food set-ups
- Cover reception desk as needed for both breaks and PTO coverage
- Order food for meetings as requested
- Clean conference rooms following meetings
- Collect glass and dishware, load, wash, and return items to designated floor locations
- Order vending machine supplies as needed
- Stock vending machines with products as needed
- Clean out refrigerators and microwaves weekly or as needed
- Monitor clean desk policy for compliance
- First-level audio/visual equipment check prior to scheduled meeting time, utilize established checklist
- Report issues with audio/visual equipment to ensure quick resolution
- Assist other OSA's as needed to meet demand
- Work overtime as needed to assist with special projects
- All duties as assigned
- Must assist in supporting all service lines in addition to primary role
- Able to lift 50-75 lbs.
- General knowledge of audio/visual equipment
- High school diploma or equivalent (GED)
- Copier/fax/FedEx/postage machine knowledge
- Basic computer skills
- Ability to multi-task and prioritize
- Good interpersonal skills
- Exceptional customer service skills
- Exceptional verbal and written communication skills
- Exceptional organizational skills
- Ability to work independently with minimal supervision
- Admirable punctuality/attendance record
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