Director of National Accounts

2 days ago

New York, New York, United States Charlotte Tilbury Limited Full time
Job Title: Director, National Accounts

We are seeking a highly skilled and experienced Director, National Accounts to join our commercial team and drive our Department Store business forward.

Key Responsibilities:
  • Establish and maintain strong relationships with Department Store teams, including Buying/Trading, Merchandising, and Marketing, to ensure the Charlotte Tilbury brand is positioned for success.
  • Conduct successful commercial negotiations on space and location, in-store visibility, and digital support with Buying and Merchandising teams.
  • Develop and implement strategies to drive retail performance, net sales, and profit, ensuring a top-line and detailed understanding of retail context, category, and individual store performance.
  • Manage each account P&L, balancing investment with top-line opportunity, and monitor retailer profit contribution and achieve agreed profit.
  • Own all net sales forecasting, meeting all financial deadlines and budget submissions, flagging risks and opportunities in a timely and quantified manner.
  • Identify opportunities to sell in additional revenue and mitigate return liabilities.
  • Ensure accurate forecasting for NPD and core lines, and proactive inventory and assortment management, with close collaboration with Planning, Marketing, Demand Planning, and Supply Chain.
  • Monitor, manage, and optimize net sales performance, retaining agility to react to retail trends and maximize opportunities across channels.
  • Deliver plans to drive #1 ranking across the estate, building and delivering against a retail sales target, with the engagement and alignment of the Retail and Planning teams.
Cross-Functional Working:
  • Build strong working relationships with Sell-thru team, utilizing insight from the field and engaging the team in the execution of the trading plans.
  • Responsible for reviewing product assortment & sales to maximize counter productivity in partnership with Trade Marketing.
  • Work with Visual Merchandising to ensure all updates are executed in a timely manner and communicated to Merchant Team for retailer approval.
  • Align trading plans with Team – local and global – to ensure a consistent and phased plan across all retailers within the region, avoiding unnecessary conflicts of activity.
Reporting Relationships:

Reporting to AVP of Commercial & Retail Planning.

Requirements:
  • Advanced Excel, Outlook, PowerPoint skills a must.
  • Ability to flex based on commercial need, enjoying working with ever-evolving priorities and focus areas.
  • Passionate, positive potential – be a shining star to work with and alongside.
  • Appetite for Learning and development – recognize the pace of change we are undergoing, be a role model.
  • Results Oriented – be proactive, have a 'can do' attitude, with limitless thinking for opportunity, comfortable working in ambiguity.
  • Business Acumen – see the bigger business issues for both the retailer and for Charlotte Tilbury, be able to formulate a strong account strategy and align to retailer priorities, quantify the business plan and be aware of impact across other accounts and on other teams.
  • Communication skills – keep all stakeholders informed on all the important issues, lead the presentation of project updates or account reviews, ensure all communications are concise, clear, and convincing, relationship-oriented, personable, and approachable, able to build rapport quickly and establish genuine relationships.

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