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Customer Service Representative
2 months ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Park National Bank. As a key member of our Customer Care Center, you will be responsible for providing exceptional service to our customers, resolving their inquiries and issues in a professional and timely manner.
Key Responsibilities- Customer Support: Respond to customer inquiries via phone, email, and online chat, providing accurate and helpful information to resolve their issues.
- Product Knowledge: Stay up-to-date on our banking products and services, including electronic banking, bill payment, mobile banking, and credit card services.
- Problem-Solving: Analyze and resolve customer complaints and issues in a fair and professional manner.
- Account Maintenance: Complete and maintain related account maintenance tasks, ensuring accurate and up-to-date customer information.
- Research and Documentation: Conduct research and resolve documentation errors or discrepancies, maintaining accurate records and ensuring compliance with regulatory requirements.
- Cross-Selling: Identify opportunities to cross-sell Bank services, promoting our products and services to customers.
- Professional Reputation: Maintain and project the Bank's professional reputation through courteous and professional interactions with customers.
- Education: High school diploma or equivalent required; college coursework in a business-related field preferred.
- Experience: Some retail bank experience or general customer service experience preferred.
- Skills: Excellent interpersonal and customer service skills, ability to understand and follow directions, adaptable to change, basic computer skills, and organizational skills.
