Customer Service Team Lead

1 week ago


Abbeville, Hauts-de-France, United States Outlets at Castle Rock Full time
Customer Service Representative Position Available

**About Us**

We are a premier open-air outlet center in Colorado, dedicated to providing an exceptional shopping and dining experience for all visitors.

**Our Values**

We prioritize a positive and helpful attitude, creating a welcoming and family-oriented environment for our team.

**Job Summary:**

As a Customer Service Representative, you will be responsible for assisting customers and tenants with inquiries and requests. Maintaining open communication between all parties involved, you will play a key role in ensuring a pleasant experience for everyone at the center.

  • Supervise staff at the Customer Service Center, ensuring cleanliness and organization
  • Respond to customer inquiries and requests in a timely and professional manner
  • Track and handle customer service requests and tenant communications
  • Distribute information and promotional materials
  • Manage lost and found items and gift certificate programs
  • Assist with special projects and support other departments as needed
  • Welcoming tour groups and preparing welcome bags
  • Assist with marketing promotions and giveaways
  • Update tenant information regularly

**Requirements:**

  • High school diploma or equivalent
  • 0-2 years of related experience preferred

We value diversity and strive to create an inclusive workplace that celebrates our employees' unique characteristics. Join us in delivering exceptional customer service and fostering a positive shopping environment.



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