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Multinational Client Executive

2 months ago

Chicago, Illinois, United States American International Group Full time
Role Summary

As a Client Executive, you will be responsible for managing an assigned portfolio of Tier 1 and Tier 2 Multinational programs, working in partnership with product underwriters and distribution. This role supports all major Multinational lines of business.

Key Responsibilities
  • Manage and oversee all aspects of the multinational service delivery for the assigned portfolio and be accountable for the multinational client experience.
  • Provide direction and guidance to all relevant stakeholders across Multinational Business Model and AIG Network to ensure appropriate design and effective delivery and service of assigned multinational programs.
  • Provide multinational technical expertise to underwriters to ensure a compliant program structure and design, and adherence to all local regulatory requirements.
  • Lead the promotion and adoption of the AIG Multinational End-to-End process, so that all parties understand and commit to roles, responsibilities and expected timelines, to provide an elevated service performance and deliver contract certainty.
  • Ensure Multinational service fee discipline by utilizing available tools.
  • Lead and manage the day-to-day service delivery to ensure the timely issuance of accurate local policy and invoice documentation and meet agreed program SLAs.
  • Partner with Product Underwriters to manage the approval of facultative reinsurance panel participants and the collection of compliant reinsurance documentation for all assigned programs.
  • Engage with multinational claims to ensure timely development of multinational claims bulletins / protocols and support on ad hoc program enquiries.
  • Partner with underwriting to draft legal documentation for loss sensitive programs and obtain approval from AIG legal counsel.
  • Monitor performance and escalate where necessary to ensure all agreed Multinational service SLAs are being met.
  • Operate as the senior external service contact - working in collaboration with Product Underwriters and Distribution - and provide regular updates to the appointed broker (or client if direct) on program performance until fully implemented.
  • Manage and partner with Distribution to coordinate periodic Multinational client/program stewardship meetings to be conducted in alignment and collaboration with underwriting and distribution.
Requirements
  • 5+ years commercial insurance experience, preferably client servicing (broker or company background)
  • Strong technical knowledge of complex multinational programs, including reinsurance structures, with experience of the multinational environment and processes
  • Client focused with experience working with multinational corporations and dealing with senior client personnel / risk managers
  • Strong written & verbal communication and interpersonal skills
  • Highly motivated and ability to work autonomously and on own initiative
  • Ability to handle multiple priorities, delegate effectively and meet tight deadlines / SLAs
  • Ability to clearly articulate ideas and influence outcomes
  • Ability to motivate others to achieve common goal; proven record of being a team player
  • Collaborative with the ability to build strong relationships with key internal and external stakeholders
  • Ability to identify operational improvements and gain technical knowledge / experience to carry out those improvements
  • Computer literacy required: IT packages, MS Outlook, Excel, Word
About AIG

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us - across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential.

We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG's greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.