Senior ServiceNow Business Analyst

3 days ago

North Little Rock, Arkansas, United States Quantum Technology Group, LLC Full time
Job Title: Senior ServiceNow Business Analyst

Quantum Technology Group, LLC is seeking a highly skilled Senior ServiceNow Business Analyst to join our team. As a Senior ServiceNow Business Analyst, you will play a crucial role in delivering high-quality ServiceNow solutions to our government agency clients.

Key Responsibilities:
  • Requirements Gathering and Analysis: Collaborate with cross-functional teams and stakeholders to understand business needs and translate requirements into technical solutions.
  • Process Design and Documentation: Design and document processes ensuring alignment with ITIL best practices and organizational objectives.
  • Testing and Validation: Develop and execute comprehensive test plans and test cases to validate the functionality of ServiceNow solutions.
  • Training and Change Management: Develop and deliver training materials and user guides to educate users and stakeholders on new or modified processes.
  • Continuous Improvement and Optimization: Monitor the performance of processes through key performance indicators (KPIs) and metrics, and identify opportunities for process optimization and efficiency gains.
  • Documentation and Compliance: Maintain comprehensive documentation of processes, requirements, solutions, and configurations within the ServiceNow platform.
Requirements:
  • 8+ years of relevant professional experience with a minimum of 5+ years of experience performing business analysis and administrator duties.
  • Demonstrated experience in cross-functional team collaboration at an organizational level, team level, and client/agency level.
  • Demonstrated ability to translate business requirements into technical solutions and vice versa.
  • Strong analytical and problem-solving skills to identify and resolve technical issues efficiently.
  • Excellent communication skills to collaborate effectively with QTG and partners' cross-functional teams, stakeholders, and agency users.
Preferred Qualifications:
  • ServiceNow administration and/or development experience in Federal government and/or State and Local government environments.
  • ServiceNow Certified System Administrator.
  • ServiceNow Certified Implementation Specialist: ITSM, CSM, and FSM.
  • ITIL V3 certification.
Work Authorization:
  • The selected candidate must be legally authorized to work in the United States without needing a visa sponsorship now or in the future by Quantum Technology Group.
Location and Time Zone:
  • The selected candidate can work remotely, and work hours will follow Eastern Time.

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