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Senior ServiceNow Developer

2 months ago

Little Rock, Arkansas, United States Volt Full time
About the Role

Volt is seeking a highly skilled Senior ServiceNow Developer to join our team. As a key member of our team, you will be responsible for designing, developing, and implementing ServiceNow solutions that meet the needs of our clients.

Key Responsibilities
  • Develop in-depth knowledge of ServiceNow and its various modules, including IT Service Management, Customer Service Management, and IT Operations Management.
  • Liaise with technical and non-technical professionals to clarify requirements and understand the software's implementation context.
  • Define, review, test, and estimate your own deliverables, being proficient in an agile development environment.
  • Provide expertise in source control for moving changes from sub-production to production instances.
  • Team with the implementation architect to develop our client's technical ServiceNow standards.
  • Review designs and provide direction to less senior ServiceNow Developers and external technical delivery resources to ensure adherence to our client's technical ServiceNow standards and roadmap.
  • Develop applications in accordance with the established architectural frameworks and optimize the ServiceNow framework to and SKUs that are in place.
  • Demonstrate a knowledge of ServiceNow instance security risk and mitigation best practices.
  • Build client, server-side scripts and script includes and be familiar with the appropriate use for each.
  • Familiarity with ServiceNow application development, including building scoped applications, creating and extending base tables, creating forms, and building workflows.
  • Configure and brand ServiceNow's portals for both internal and external ServiceNow customers.
  • Migrate instances through patch and major version upgrades.
  • Develop integrations via the Integration Hub and/or Automation Engine.
  • Conduct unit testing of applications.
  • Work with tools including Java Script, HTML/CSS, JSON, XML, Bootstrap, AngularJS, Jelly, REST webservice frameworks, API webservice frameworks, active directory federated services, SAML, oAuth, Public/Private key encryption framework, and Azure application and data hosting.
  • Independently review and evaluate new frameworks and make recommendations to ServiceNow Architect regarding when to migrate to (or ignore) newer technologies.
  • Collaborate effectively with colleagues on the infrastructure, healthcare data interfacing, security, service desk, and tier-1 support, and electronic health records (EHRs) teams.
  • Leverage your specialized skill set to serve as an innovation and thought leader on the team.
  • Mentor less experienced team members.
  • Operate independently without guidance or oversight; monitor your own work progression.
  • Adhere to all department standards, including accurate time tracking.
  • Comply with HIPAA Regulations and company confidentiality policies and procedures.
Requirements
  • Demonstrated experience in deploying projects in multiple product areas: IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), IT Asset Management (ITAM), and Field Service Management (FSM).
  • 8+ years in a full-time software engineering role on both back-end and front-end web applications, with 4+ years of ServiceNow development experience.
  • Should carry current ServiceNow certifications for System Administrator (CSA) and Application Developer (CAD). Micro-Certifications in other areas including Integration Hub, Performance Analytics, and Flow Designer highly desirable.
  • Understanding of the systems development life cycle and source code control. Basic understanding of networking concepts, such as IPs and ports.
  • Understanding of public-private key encryption and application of SSL certificates.
  • Understanding of common web application security breach vectors and the respective mitigations.
  • Hands-on experience working with a relational database management system.
About Volt

Volt is a leading provider of innovative solutions that help organizations achieve their goals. We are committed to delivering high-quality services that meet the needs of our clients.