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Loaner Fleet Manager
2 months ago
We are seeking a highly organized and detail-oriented Loaner Fleet Manager to join our team at Audi West Houston. As a key member of our operations team, you will be responsible for the daily management of our loaner car fleet, ensuring seamless customer experiences and efficient fleet utilization.
Key Responsibilities- Manage loaner car inventory, including performance evaluations and de-fleeting processes.
- Collaborate with service advisors, service managers, and guests to ensure timely and accurate loaner car assignments and returns.
- Process incident reports and maintain accurate records of loaner car utilization.
- Provide exceptional customer service, assisting guests with loaner car transactions and resolving any issues that may arise.
- Develop and maintain strong relationships with internal stakeholders, including service teams and management.
- Previous experience in a car dealership or automotive-related field is highly desirable.
- Proven track record of providing excellent customer service and resolving customer-related issues.
- Valid driver's license with a clean driving record.
- Strong problem-solving skills and ability to work in a fast-paced environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.
- Proficiency in Microsoft Office, including Excel and Word, and experience with Outlook.
As a Loaner Fleet Manager at Audi West Houston, you will enjoy a comprehensive benefits package, competitive compensation, and opportunities for professional growth and development. Our team is dedicated to providing exceptional customer experiences, and we are committed to supporting your success in this role.
