Sales Coordinator

1 week ago

Lower East Side, United States IHG Full time
Job Title: Sales Coordinator

At IHG Hotels & Resorts, we are seeking a highly motivated and organized Sales Coordinator to join our team. As a Sales Coordinator, you will play a key role in supporting the sales team in delivering exceptional service to our clients and guests.

Key Responsibilities:
  • Coordinate services for clients and in-house guests, providing administrative and sales support to the department.
  • Respond to client calls and special requests, obtaining final details, dates, times, and hotel room and meeting room requirements.
  • Regularly follow-up with clients and maintain accurate and updated information.
  • Perform administrative duties such as typing proposals, letters, contracts, and collecting data, updating databases, and completing departmental monthly reports.
  • Resolve requests and/or complaints to the satisfaction of the guest, informing the supervisor of major problems, complaints, disturbances, or dissatisfied clients.
  • Promote team work and quality service through daily communication and coordination with other departments.
  • Coordinate details with other departments such as VIP amenities, special requests, or other service needs or special handling.
  • Regularly follow-up to ensure set-up requirements meet client needs.
  • Perform other duties as assigned, including guest room tours, property tours, special guest requests, maintaining calendars, answering phones, and routing to appropriate sales staff, handling of mail, faxes, etc.
Requirements:
  • High School diploma or equivalent plus 1 year experience in a sales/catering office or related field. Some College preferred.
  • Must speak fluent English.
  • Ability to perform the following: frequently standing up and moving about the facility, type at least 50 wpm, proficient PC computer skills, carrying or lifting items weighing up to 25 pounds, communicating with customers, employees, and third parties, use a keyboard to generate correspondence, reports, etc., handling objects, products, and computer equipment.
Work Environment:

The Sales Coordinator will work in a fast-paced sales office environment, interacting with clients, guests, and colleagues. The ideal candidate will be able to work independently and as part of a team, with excellent communication and organizational skills.

The salary for this role is $28.00 USD per hour. This range is only applicable for jobs to be performed in New York City, NY. We may ultimately pay more or less than the posted range, and the range may be modified in the future.

An employee's pay position within the pay range will be based on several factors, including relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs.

You can apply for this role through our website or through our internal job portal if you are a current employee.

Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable.

The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.

This position is classified as non-exempt (per the Fair Labor Standards Act) and is subject to overtime in accordance with Federal and State Regulations.

Hotel Indigo is an upper-upscale lifestyle brand that captures the true spirit of the neighborhood. With over 150 properties worldwide, we look for individuals that can inspire our guests to make unique discoveries through meaningful connections to the diverse people, places, and cultures of the local area.

Bring your story, to inspire new ones.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status, or any other characteristic protected by law.

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