Banking Operations Supervisor
4 weeks ago
As a Banking Operations Supervisor, you will play a crucial role in ensuring the smooth operation of our banking services. Your responsibilities will include supervising tellers, actively engaging with customers, and identifying sales opportunities. You will also be responsible for maintaining a professional environment and continually improving your skills to advance your career goals.
Key Responsibilities:
- Exemplify our commitment to exceptional customer service
- Supervise and mentor Service Associates to ensure they meet performance expectations
- Consultative Selling – Engage customers and prospects to uncover their needs and offer tailored solutions
- Perform various branch-level audits to ensure accuracy and compliance
- Approve checks and deposits according to our check cashing and hold waiver policies
- Balance ATM and maintain proper inventory levels
- Participate in the interviewing process and hiring decisions
- Provide ongoing training, feedback, and input to Office Managers on Service Associate performance reviews
- Communicate procedural changes or updates to the staff
Requirements:
- High School Diploma or equivalent
- 6 months of Teller experience
- Excellent written and verbal communication skills
- Proven decision-making ability and supervisory skills
- Professional appearance and demeanor
- Dependability and a strong work ethic
Benefits:
- 401(k) with a company match of up to 6%
- ESOP employer match
- Medical, dental, and vision insurance
- Cancer and disease insurance
- Accident insurance
- Flexible Spending Accounts
- Health Savings Accounts
- Bank-paid Life and AD&D insurance
- Voluntary Life and AD&D insurance
- Bank-paid Short-Term and Long-Term Disability insurance
- Employee Stock Purchase Plan
- Employee Assistance Program
Physical Requirements:
This role requires sitting for the majority of the time, with some walking and standing. All work occurs indoors and within regular working hours. The noise level in the work environment is usually moderate. While performing the duties of this job, the employee is regularly required to use hands and fingers, handle or feel, reach with hands and arms, and talk or hear. May stand for long periods on the teller line. The associate must occasionally lift and/or move up to 15 pounds.
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