Resident Service Specialist

4 weeks ago


Honolulu, Hawaii, United States Hunt Military Housing Shared Services, LLC Full time

Job Summary

The Resident Service Specialist will provide exceptional customer service to residents, coordinate requests with the property management team, and maintain the overall appearance of the community. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Serve as the primary point of contact for resident inquiries and requests.
  • Coordinate and assist with requests from residents with the property management team.
  • Provide highest level of customer service through courteous, professional, and prompt responses to all inquiries.
  • Assist in inspecting model and vacant homes to ensure they are ready for touring prospective clients.
  • Administer move-in lease documents and home inspection with residents.
  • Coordinate move-outs, pre-inspection, and final inspection for outgoing residents.
  • Monitor rental account balances and ensure all fees and rent charges are correct in Yardi.
  • Assist in maintaining the appearance of the office, amenities, model, homes, and community.
  • Conduct follow-up phone calls to residents to ensure work orders are completed to their satisfaction.

Requirements

  • High School Diploma or GED required.
  • Bachelor's Degree in Business Administration, Property Management, or related discipline preferred.
  • Experience working with computers and typical office software required.
  • Previous experience in sales preferred.
  • Strong customer service skills and ability to work in a fast-paced environment.
  • Ability to show houses and work in various weather conditions.
  • Ability to handle multiple priorities with tight deadlines.

Benefits

Hunt Military Housing Shared Services, LLC offers a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.



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