Resident Care Specialist

4 weeks ago


Honolulu, Hawaii, United States The Institute for Human Services, Inc. Full time
Job Summary

The Institute for Human Services, Inc. is seeking a compassionate and dedicated Resident Care Specialist to join our team. As a key member of our staff, you will play a vital role in providing specialized care and medical attention to our clients at our shelters.

Key Responsibilities:

  1. Provide exceptional customer service to our clients, adhering to our organization's Vision, Mission, and Values.
  2. Interact professionally with guests/clients, supporting internal IHS policies and procedures that foster a culture of hospitality, trust, and respect.
  3. Welcome visitors, accept donations, issue receipts, and store items properly.
  4. Collaborate with IHS program staff and outside partners to ensure consistent delivery of services to guests.
  5. Defuse verbal/physical altercations using Crisis Prevention Intervention techniques (CPI).
  6. Observe guest behavior, accurately documenting information in the SAMi system, especially incident reports.
  7. Attend to guests' needs, providing assistance where necessary.
  8. Maintain accurate records of events during shifts, ensuring vital information is passed on during shift changes.
  9. Facilitate emergency procedures, including fire evacuations, 911 emergency services, first aid, CPR, drills, and codes.
  10. Ensure shelter/site premises are clean, safe, and free from hazards, handling IHS property/equipment with care.
  11. Conduct periodic perimeter checks to ensure guest safety.
  12. Answer calls at designated sites, transferring calls as necessary.

Requirements:

  1. Knowledge of homelessness and associated issues, mental health, and substance abuse.
  2. Strong interpersonal, verbal, and written communication skills, with an emphasis on conflict resolution.
  3. Able to perform basic data entry in Excel or database applications.
  4. Possess personal qualities of integrity, patience, and commitment to our mission.
  5. Flexible, able to multitask, and work in an ambiguous, fast-moving environment.

Preferred Qualifications:

  1. Six months to one year of security, customer service, or nursing aid experience working with disenfranchised or medically fragile populations.
  2. Physically capable of communicating with, caring for, and facilitating activities for guests of all ages and comprehension levels.
  3. Basic computer skills, able to navigate Google email, Microsoft applications, and databases.

Work Schedule:

Hours include some evenings, weekends, and holidays. Must be available to work one or more of the following shifts, including weekends and holidays, as scheduled:

  • 6:00 AM - 2:30 PM
  • 2:00 PM - 10:30 PM
  • 10:00 PM - 6:30 AM

The Institute for Human Services, Inc. is an Equal Opportunity Employer, maintains a Drug and Alcohol-free Workplace, and is proud to be an employer of national service.



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