Resident Service Specialist

1 month ago


Honolulu, Hawaii, United States Hunt Full time
Job Summary

The Resident Service Specialist is a key member of our team, responsible for providing exceptional customer service and support to our residents. This role requires a strong ability to communicate effectively, both verbally and in writing, and to work collaboratively with various stakeholders to ensure a positive resident experience.

Key Responsibilities
  • Provide timely and effective responses to resident inquiries and concerns, ensuring a high level of customer satisfaction.
  • Coordinate and assist with all requests from residents with the property management team, ensuring seamless communication and resolution.
  • Assist in maintaining the overall appearance of the community, including the office, amenities, model homes, and community spaces.
  • Administer move-in and move-out processes, including lease documents and home inspections.
  • Monitor rental account balances and ensure accurate fees and rent charges in Yardi.
  • Conduct follow-up phone calls to residents to ensure work orders are completed to their satisfaction.
  • Perform other duties as needed to support the Community Director/Community Manager and Leasing team.
Requirements
  • High School Diploma or GED required; Bachelor's Degree in Business Administration, Property Management, or related field preferred.
  • Previous experience in sales and customer service, with a strong ability to communicate effectively and work collaboratively.
  • Strong written and verbal communication skills, with the ability to communicate clearly and professionally with individuals at all levels.
  • Ability to handle multiple priorities with tight deadlines in a fast-paced environment.
  • Reliable, self-motivated, and team-oriented, with a strong work ethic and sense of responsibility.
Benefits

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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