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Proctoring and Scheduling Specialist

2 months ago

Indianapolis, Indiana, United States Ivy Tech Full time
Job Summary

We are seeking a highly organized and detail-oriented individual to join our team as an Assistant Director, Testing Services. This role will be responsible for overseeing the scheduling and coordination of certification testing, as well as providing support to the Testing Services Director.

Key Responsibilities
  • Coordinate and oversee the scheduling of certification testing, including CNA/QMA and TEAS exams.
  • Work with external vendors and internal partners to schedule community testing days and other group testing events.
  • Assist the Testing Services Director in tracking peak scheduling periods and anticipating staffing and facility needs.
  • Act as a liaison between the CNA Director in Health Sciences and the Nursing program to obtain and provide updates related to CNA and TEAS testing trends or policy changes.
  • Assist with the oversight of part-time proctor credentialing and information updates for health sciences-related certification testing.
  • Utilize the Testing Services statewide scheduling system to make, approve, cancel, and update appointments as needed.
  • Maintain exam security, academic integrity, and candidate confidentiality according to established procedures.
  • Deliver exams according to vendor criteria and operational procedures.
  • Ensure test confidentiality and information security at the Testing Services locations.
  • Provide limited software and hardware troubleshooting, contacting internal Tech Support or vendor tech support when needed.
  • Work with the Testing Center Director and colleagues to adhere to testing schedules and provide site coverage as needed.
  • Develop a thorough knowledge of testing center exams, materials, activities, policies, accommodations, and procedures.
  • Promote a professional demeanor while representing Ivy Tech with internal and external clients.
  • Provide high-level customer service, responding to customer queries in a timely fashion.
  • Attend staff meetings and trainings as scheduled, and fill-in to conduct meetings in the Director's absence.
  • Review updates and new training material related to areas of oversight, ensuring part-time staff have updates and training.
  • Complete online, campus, and statewide proctor training as required.
  • Travel to site locations as needed.
  • Follow FERPA, Disability Support Services, ADA, and other vendor confidentiality guidelines.
  • Engage with peers through Microsoft TEAMS, email, and other communication methods.
  • Attention to detail and reporting of non-compliant testing center behaviors.
  • Computer-based position requiring a high level of comfort with and daily usage of computers.
Requirements
  • Associate degree or 3-5 years of certification proctoring experience required.
  • Working knowledge and comfort with computers is essential, with excellent word processing, navigation, and spreadsheet computing skills required.
  • Job is primarily 8-5 Monday-Friday, with flexibility during peak testing periods required. Some Saturdays and evenings may be required.
  • Must exhibit excellent interpersonal communication, confidentiality, and customer service skills.
  • Strong ability to multitask.
  • Active sitting, standing, and walking is required.
  • Infrequent lifting and bending.
  • Requires the ability to interpret and understand complex assessment instructions, to use problem-solving techniques and predictive planning as issues arise.
  • Promotion of an inclusive environment that reflects the broad diversity and backgrounds represented by our students, external clients, and employees, ensuring each individual feels respected and valued.
Preferred Qualifications
  • Bachelor's degree preferred.
  • Experience in education (k-12, higher education) or private sector (academic or certification testing) preferred.
  • Prior proctoring experience with CNA/QMA and/or TEAS testing preferred.
  • Prior hands-on exam proctoring experience preferred.
Classification

E-1 (exempt)

Equal Employment Opportunity

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age, or veteran status.