Guest Experience Specialist

3 days ago


Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time

We're looking for a highly motivated and attentive individual to join our housekeeping team at Holiday Inn Express Kansas City Downtown as a Houseperson. In this role, you'll have the opportunity to deliver exceptional guest experiences while maintaining the cleanliness and organization of our hotel public areas.

Key responsibilities include:

  • Delivering requested amenities and supplies to guest rooms
  • Collecting trash, soiled linen, and other items from assigned floors
  • Distributing clean linens to each floor
  • Providing outstanding customer service by anticipating, listening attentively, and responding promptly to guests' needs
  • Maintaining a clean environment in guest rooms, corridors, lobby, and work areas

To succeed in this role, you'll need:

  • A strong commitment to excellent customer service and attention to detail
  • Excellent organizational, time management, and communication skills
  • At least one year of experience as a houseperson, housekeeper, or similar position in the hospitality industry
  • The ability to work independently and as part of a team

The estimated salary for this position is approximately $14.25 per hour.



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