Guest Experience Manager

3 weeks ago


Kansas City, Missouri, United States Holiday Inn Express Kansas City Downtown Full time
Job Description

The Guest Experience Manager at Holiday Inn Express Kansas City Downtown is responsible for ensuring that every guest has a pleasant stay. This includes responding to inquiries, processing reservations and check-ins, delegating housekeeping and security requests, and resolving guest complaints.

Responsibilities
  • Maintain accurate and detailed financial records, including cash drawer activity and credit card transactions.
  • Prepare and distribute daily, weekly, and monthly reports to management, highlighting key financial metrics and trends.
  • Collaborate with colleagues to resolve guest complaints and ensure exceptional customer service.

Estimated Salary: $42,000 - $52,000 per year, depending on experience.



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