Enterprise IT Systems Support Specialist

3 weeks ago


Bloomington, Illinois, United States General Dynamics Information Technology Full time

**About the Job:**

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We are seeking a skilled Customer Service Technology Leader to join our team at General Dynamics Information Technology (GDIT). As a key member of our team, you will play a critical role in delivering exceptional customer service and technical support to our clients. This is an exciting opportunity for a motivated individual who is passionate about technology and committed to excellence.

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**Job Summary:**

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This position requires a highly organized and detail-oriented individual with excellent communication skills. You will be responsible for providing top-notch customer service and technical support to our clients, resolving complex technical issues, and collaborating with cross-functional teams to drive business success.

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**Key Responsibilities:**

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  • Provide exceptional customer service and technical support to clients via phone, email, and chat
  • Resolving complex technical issues related to enterprise IT systems, networks, and software
  • Collaborate with cross-functional teams to identify and resolve technical issues
  • Develop and maintain technical documentation and knowledge base
  • Stay up-to-date with emerging technologies and industry trends
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**Requirements:**

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  • Bachelor's degree in Computer Science, Engineering, or related field
  • 2+ years of experience in IT support, customer service, or related field
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment with multiple priorities
  • Experience with IT service delivery processes and tools
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**What We Offer:**

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We offer a competitive salary range of $92,392 - $124,999 based on experience, location, and performance. Our benefits package includes medical, dental, and vision plans, 401(k) matching, paid time off, and professional development opportunities. Join our team and take advantage of these benefits while making a meaningful impact in the lives of our clients.

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**About Us:**

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General Dynamics Information Technology (GDIT) is a global technology and professional services company that delivers consulting, technology, and mission services to every major agency across the U.S. government, defense, and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. At GDIT, we connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day.

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**Security Clearance:**

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TS/SCI with Polygraph required

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**Location:**

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Tyson's, VA - On Customer Site

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**Equal Opportunity/Affirmative Action Employer:**

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GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.



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