Enterprise IT Operations Specialist

3 weeks ago


Bloomington, Illinois, United States ManTech Full time

ManTech seeks an Enterprise IT Operations Specialist to serve on a Dedicated Support Team of IT professionals. This role involves incident response, deskside service, and project management using ITIL-based processes.

Key Responsibilities
  • Analyze, troubleshoot, and resolve technical issues without escalating to Tier 3 support.
  • Provide basic user training for off-the-shelf applications and office products.
  • Perform remote desktop triage and system repair using remote tools.

Requirements:

  • Component System Administration (CMA) Certification.
  • Strong communication skills due to variety of groups to be working with.
  • Knowledge of Windows Active Directory, Data Transfer Requests, PKI Cert Support, New Account Delivery / Support, Password Administration, Multifactor Authentication (MFA) Administration and Workstation Adds / Moves / Changes.

The estimated salary for this position is $80,000 - $110,000 per year, depending on qualifications and experience.



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