IT Support Specialist
3 weeks ago
We are seeking a skilled Technical Help Desk Analyst to join our team at Gridiron IT Solutions LLC. As a key member of our government IT support team, you will be responsible for providing exceptional technical assistance and troubleshooting services to our clients.
About the Job:
- Provide technical support and assistance to government clients via phone, email, or in-person visits.
- Troubleshoot and resolve complex technical issues related to IT infrastructure, software applications, and hardware devices.
- Collaborate with cross-functional teams to identify and implement process improvements that enhance customer satisfaction and service delivery.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Minimum 2 years of experience in IT help desk or technical support role.
- Strong problem-solving skills, attention to detail, and excellent communication skills.
- Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.
Compensation and Benefits:
- Estimated salary range: $45,000 - $55,000 per year.
- Comprehensive benefits package, including medical, dental, vision insurance, and 401(k) plan.
- Ongoing training and professional development opportunities to enhance your skills and career growth.
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