IT Support Specialist

3 weeks ago


Bloomington, Illinois, United States Gridiron IT Solutions LLC Full time
Job Overview

We are seeking a skilled Technical Help Desk Analyst to join our team at Gridiron IT Solutions LLC. As a key member of our government IT support team, you will be responsible for providing exceptional technical assistance and troubleshooting services to our clients.

About the Job:

  • Provide technical support and assistance to government clients via phone, email, or in-person visits.
  • Troubleshoot and resolve complex technical issues related to IT infrastructure, software applications, and hardware devices.
  • Collaborate with cross-functional teams to identify and implement process improvements that enhance customer satisfaction and service delivery.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • Minimum 2 years of experience in IT help desk or technical support role.
  • Strong problem-solving skills, attention to detail, and excellent communication skills.
  • Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously.

Compensation and Benefits:

  • Estimated salary range: $45,000 - $55,000 per year.
  • Comprehensive benefits package, including medical, dental, vision insurance, and 401(k) plan.
  • Ongoing training and professional development opportunities to enhance your skills and career growth.


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