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Crisis Intervention Specialist

2 months ago


Nashville, Tennessee, United States Family and Children's Service Full time
Job Summary

We are seeking a highly skilled Crisis Specialist to join our team at Family and Children's Service. As a Crisis Specialist, you will provide direct client contact via telephone and messaging with callers in a variety of self-defined crises.

Key Responsibilities
  • Answer calls in a manner consistent with established key performance indicators, Call Center policies and procedures, and standards established by the American Association of Suicidology (AAS).
  • Determine callers' needs, collect appropriate data, facilitate problem-solving in ways that give individuals a sense of empowerment and control over their situation, conduct appropriate risk assessments, and make accurate referrals to appropriate community resources.
  • Document calls with professional and well-written clinical observations and assessments.
  • Conduct follow-up calls to at-risk callers.
  • Acquire and maintain a high level of familiarity with the crisis database and community resources for crisis callers.
  • Maintain a high level of clinical knowledge and skills related to mental health issues—especially suicide and homicide prevention, intervention, and postvention, crisis counseling techniques, and the ethical code adopted by the agency (NASW).
  • Demonstrate a confident familiarity with procedures related to the mobilization of emergency services.
  • Acquire and maintain familiarity with agency policies and procedures, Call Center policies and procedures, and standards established by AAS.
  • Participate in the selection process, training and coaching of new volunteers, interns, and staff, if assigned.
  • Supervise and review the performance and work plans or learning plans of assigned volunteers, interns and staff, if assigned.
  • Research, create, and implement Service Plans for noteworthy callers.
  • Recognize stress and take personal responsibility for self-care.
  • Facilitate support groups, if assigned.
  • Participate in monthly Team Meetings and debriefings as necessary.
  • Communicate in a timely and professional manner all matters relevant to fellow team members and other agency personnel.
  • Provide on-call service, if assigned.
  • Participate in professional development opportunities.
  • Regular attendance and reliable transportation required.
  • Assist with other Crisis Call Center duties and projects as assigned.
Requirements

This position requires a Bachelor's Degree in Social Work, Psychology or a related field or three to five years of human service experience and/or training; or equivalent combination of education and experience.

EOE M/F/D/V