Crisis Intervention Specialist

3 days ago

Nashville, Tennessee, United States Family & Children's Services of Central Maryland Full time
Crisis Specialist Job Description

We are seeking a highly skilled and compassionate Crisis Specialist to join our team at Family & Children's Services of Central Maryland. As a Crisis Specialist, you will play a critical role in providing support and guidance to individuals in crisis, utilizing your expertise in crisis intervention and mental health services.

Key Responsibilities:

  • Provide crisis intervention and support to individuals via telephone and messaging, utilizing active listening and de-escalation techniques to empower individuals in control of their situation.
  • Assess callers for risk of harm to self and/or others, and develop and implement safety plans as necessary.
  • Document calls with professional and well-written clinical observations and assessments.
  • Conduct follow-up calls to at-risk callers and maintain a high level of familiarity with crisis database and community resources.
  • Participate in the selection process, training, and coaching of new volunteers, interns, and staff, if assigned.
  • Supervise and review the performance and work plans or learning plans of assigned volunteers, interns, and staff, if assigned.
  • Research, create, and implement Service Plans for noteworthy callers.
  • Recognize stress and take personal responsibility for self-care.
  • Facilitate support groups, if assigned.
  • Communicate in a timely and professional manner all matters relevant to fellow team members and other agency personnel.
  • Provide on-call service, if assigned.
  • Participate in professional development opportunities.

Requirements:

  • Bachelor's Degree in Social Work, Psychology, or a related field, or three to five years of human service experience and/or training, or an equivalent combination of education and experience.
  • Excellent interpersonal and communication skills, with the ability to interact effectively with individuals from diverse cultural backgrounds.
  • Knowledge of the human service delivery system and crisis intervention techniques.
  • Ability to work in a fast-paced environment and maintain a high level of clinical knowledge and skills related to mental health issues.

EOE M/F/D/V

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