Crisis Hotline Counselor
4 weeks ago
At Youth Villages, we are dedicated to providing innovative and effective solutions for children and families in crisis. As a Crisis Hotline Counselor, you will play a vital role in our Specialized Crisis Services program, working with clients and their families to assess risks and develop strategies for safety.
This is a dynamic and challenging position that requires strong communication and interpersonal skills, as well as the ability to work effectively in a fast-paced environment. If you are passionate about making a positive difference in the lives of children and families, we encourage you to apply.
Key Responsibilities
- Manage the 24-hour triage crisis lines, providing immediate support and guidance to clients and families in crisis.
- Dispatch counselors into the community to respond to calls, utilizing your expertise to de-escalate and resolve crisis situations.
- Document calls and follow up with families as necessary, ensuring that all parties are supported and empowered to make positive changes.
- Collaborate with community partners and other stakeholders to develop and implement effective crisis intervention strategies.
We are seeking dedicated and compassionate professionals who share our commitment to providing exceptional care and support to children and families. If you are passionate about making a difference and have a strong desire to work in a dynamic and fast-paced environment, we encourage you to apply.
Requirements
A Master's Degree in a social services discipline is required, with a preference for licensure (LMSW, LCSW, LPC, LMFT). One year of relevant experience is preferred, but not required.
Excellent written, verbal, and oral skills are essential, as is the ability to manage multiple priorities simultaneously and maintain a flexible schedule.
We are an equal opportunity employer and provide equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We are committed to advancing diversity, equity, and inclusion in the workplace and in our work with children and young adults. We believe that respect for each other is crucial in the work that we do each day.
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