Service Writer/Advisor

1 week ago


Magnolia, Texas, United States Caliber Auto Care Full time

About the Role:

The Service Writer/Advisor is a key member of our team at Caliber Auto Care, responsible for providing exceptional customer service and promoting our services to drive sales and revenue growth.

Key Responsibilities:

  • Customer Service: Greet customers in a professional and courteous manner, both in person and over the phone, using our standardized customer service techniques.
  • Service Recommendations: Listen to and document customer concerns, inspect vehicles, and refer to service history to accurately identify and verify customer service needs.
  • Sales and Promotion: Recommend services according to your level of knowledge, clearly communicate additional recommendations from our technicians, and properly document all recommendations in customer files.
  • Quote and Follow-up: Provide customers with accurate quotes, including cost and time of completion, and update them throughout the day on the status of their services.
  • Post-Service Follow-up: Conduct follow-up phone calls to ensure customer satisfaction for all individual customers.
  • Administrative Tasks: Track new returns, core returns, and warranty parts for individual customers.

Requirements:

  • Education: High School Diploma or equivalent.
  • Experience: Prior experience as a Service Advisor is highly preferred, but not required.
  • Skills: Professional appearance, ability to work in a process-driven environment, valid driver's license, and State Inspector License (highly preferred).
  • Certifications: ASE Certified Service Consultant Certification (highly preferred).

About Caliber Auto Care:

Caliber Auto Care is a leading provider of automotive repair and maintenance services, committed to delivering exceptional customer experiences and promoting a culture of excellence within our team.



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