Customer Service Representative

4 months ago


Magnolia, United States Bradbury Brothers Full time

Bradbury Brothers is looking for a fast moving CSR to support our awesome customers.

Required Qualifications:
•One year experience and/or training in customer service
•Knowledge of our industry is not required but recommended
•High School Diploma
•Detail oriented/Organized
•Computer skills

Job Duties:
•Answer incoming phone calls/route to appropriate team members
•Master use of Service Titan
•Book service calls to keep techs in front of 3-4 customers daily
•Book sales calls to keep comfort advisors in front of 2-3 customers daily
•Make outgoing calls to unscheduled club customers and non-club customers to fill schedules as needed
•Maintain 85%+ conversion ratio
•Always mention our club membership
•If a customer is upset, always use the ACT (acknowledge, concern, task) procedure and notify the specific team leader of the problem
•Assist dispatchers in un-scheduling and re-scheduling calls as needed Confirm appointments through texts and calls
•Confirm the following week's pre-scheduled appointments
•Back Up Dispatch Training
Location:

Magnolia, Texas (Northwest Houston)



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