Customer Experience Specialist

2 days ago

Lawrenceville, Georgia, United States Renasant Full time
Customer Experience Specialist

Job Summary

Renasant Bank is seeking a Customer Experience Specialist to join our team. As a Customer Experience Specialist, you will be responsible for providing exceptional service to our customers by answering questions, handling complaints, and troubleshooting customer issues. You will work closely with other team members to create a positive experience for each caller.

Responsibilities
  • Meet or exceed established standards of performance for service and sales while providing an exceptional customer experience
  • Maintain confidentiality and security of customer information according to regulatory and company guidelines and policies
  • Provide customers with answers to inquiries regarding a broad range of financial services in an efficient and timely fashion
  • Process customer transactions accurately, including transfers, stop payments, loan payments, and loan payoffs
  • Uncover banking needs through the discovery process by initiating conversations with customers and promoting and cross-selling bank products and services
  • Investigate, track, and resolve customer problems and inquiries in a timely manner
  • Maintain knowledge of Customer Experience Center policies and procedures, bank products and services, general operating procedures, and regulations to protect the bank from unnecessary risk
  • Participate in training and other learning opportunities to expand knowledge of the company and position
  • Exhibit positive team spirit and willingness to help customers, both internal and external


Requirements
  • High school diploma or equivalent required, college education preferred
  • Minimum of 1 year of experience in customer service and/or sales required
  • Detail-oriented and good organizational skills
  • Ability to produce individual and team sales and customer experience results
  • Effective written and verbal communication skills, including a pleasant tone and exceptional telephone manners
  • Proven ability to work closely with others in a willing and professional manner to resolve problems and address needs
  • Strong sales and marketing skills with proven ability to sell bank products and services preferred
  • Strong sense of teamwork, ability to work cooperatively in a team environment
  • Knowledge of bank policies and procedures, regulations, control systems, operational issues related to banking, and retail deposit/loan products and services preferred
  • Ability to work and adhere to a flexible schedule in a demanding and fast-paced environment


What We Offer
  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • A chance to make a difference in the lives of our customers

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