Customer Experience Leader

7 hours ago


Lawrenceville, Georgia, United States Foot Locker Inc. Full time

Job Summary

We are seeking a highly motivated and experienced Customer Experience Leader to join our team at Foot Locker Inc. As an Assistant Manager, you will be responsible for leading the team to deliver exceptional customer service, driving sales, and maximizing profit goals for a specific store.

Key Responsibilities

  • Coach and motivate your team to drive sales and deliver exceptional customer service
  • Ensure high levels of customer satisfaction by being knowledgeable on all products offered and teaming up with co-workers to provide excellent sales service
  • Deliver sales, customer experience, merchandising, visual, and operational expectations
  • Act as a partner between customers, sales associates, and store leadership
  • Maintain an awareness of all product knowledge and current or upcoming product trends
  • Contribute to a positive and inclusive work environment

Requirements

  • Demonstrated leadership ability with at least 1 year of experience in a customer-facing sales setting
  • Confident and comfortable engaging customers to deliver an elevated experience
  • Motivated to achieve great results due to enthusiasm from interacting with customers and athletic products
  • Resourceful and versatile in responding to changing demands and opportunities in a rapidly changing omni-channel retail environment
  • Initiates completion of tasks or activities without necessary supervision
  • Strong cognitive and mathematical skills, including problem analysis, decision making, and financial analysis
  • High level of ethics, values, integrity, and trust
  • Flexible availability, including nights, weekends, and holidays

Benefits

  • Rate of Pay: $16.00 / hour
  • 30-50% Employee Discount
  • Paid Time Off
  • Life, Medical, and Dental Coverage
  • Development and Advancement Opportunities


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