Customer Service Representative
2 weeks ago
At SP Plus Corporation, we are driven by our promise to make every moment matter for a world on the go. As a Command Center Specialist, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our parking access revenue control systems.
Responsibilities:- Handle high volumes of customer calls with courtesy and professionalism to resolve issues, answer questions, and address complaints.
- Offer alternative solutions to retain customer satisfaction and provide exceptional service.
- Communicate with customers using web-based tools and demonstrate proficiency in typing and grammar.
- Utilize, monitor, and troubleshoot PARCS devices and supporting systems to ensure optimal performance.
- Make financial decisions to protect and collect revenues, and adjust customer accounts as needed.
- Assist supervisors with special projects and perform miscellaneous assigned duties.
- Manage multiple duties simultaneously and deliver exceptional client service via telephone.
- Conduct detailed research and address customer inquiries to provide quality service.
- Enter data and customer service work on a daily routine basis and prepare activity reports to track performance.
- Track issues and ensure timely delivery of solutions from support teams.
- Assist with financial and management accounts through processing and payment of invoices.
- Support the office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivable, and preparation and maintenance of necessary records.
- At least 1-2 years of experience in call center, customer service, or accounting with problem-solving and ability to react quickly and professionally.
- Advanced multi-tasking, problem-solving, and organizational skills.
- Ability to work in a fast-paced environment and accomplish tasks in a timely and efficient manner.
- Positive attitude with a productive, professional, and courteous manner.
- Superior telephone etiquette and strong written and verbal communication and interpersonal skills.
- Demonstrate intermediate or advanced computer skills, including use of Word, Excel, and web browsers.
- High School Diploma or equivalent.
SP Plus Corporation is an equal opportunity employer committed to recruiting, hiring, training, and promoting without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability, or other protected characteristics. We do not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because they exercised their EEO rights.
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